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Ombudsman

/ˈɑmbədzmən/
B2
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(noun) An appointed official whose duty is to investigate complaints, generally on behalf of individuals such as consumers or taxpayers, against institutions such as companies and government departments.

"Ombudsman" is one of the widely used words that have been borrowed from Swedish.
Tom is an ombudsman.
CEFR Practice Quiz
The ____ investigated the complaint against the government agency and found evidence of misconduct.

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